Customer Support Specialist (Remote)

Job summary

This role involves providing exceptional customer support for a leading online fashion retailer, focusing on Swedish-speaking customers. The position is fully remote, allowing for flexibility while delivering high-quality service.

Qualifications

• Native or fluent in Swedish (spoken and written) is essential.
• Valid EU passport is required for employment.
• Previous experience in retail or customer service is a strong advantage.
• Strong interest in the retail industry and fashion trends.
• Exceptional communication skills with a customer-centric approach.
• Proactive attitude and ability to work effectively in an international team.

Responsibilities

What We Offer

• Deliver premium customer support to users of the online platform.
• Manage inquiries related to orders, returns, and delivery tracking.
• Assist customers with digital account management and loyalty programs.
• Resolve concerns related to online shopping and physical retail interactions.
• Provide expert guidance on product information, sizing, and seasonal collections.
• Collaborate with internal teams to ensure seamless service across communication channels.
• Maintain compliance with company quality standards in all customer interactions.
• Competitive monthly salary with additional performance bonuses.
• Two extra salaries per year (13th and 14th salary).
• Fully paid relocation package including flight, transfer, and hotel.
• Comprehensive private health insurance and training programs.
• Opportunities for professional development in a dynamic work culture.