Customer Support Specialist (Remote)

Job summary

This role involves providing exceptional customer support for a leading travel brand, focusing on assisting Norwegian-speaking clients with their travel bookings and inquiries. The position is fully remote, allowing for flexibility while delivering high-quality service.

Qualifications

• Native or fluent Norwegian (spoken and written) is required.
• Proficiency in English for effective communication within an international team.
• Valid EU passport or work permit for Greece is necessary.
• Previous experience in travel, tourism, or customer service is preferred.
• Strong problem-solving abilities and a passion for enhancing travel experiences.
• Excellent digital literacy and adaptability to new software.

Responsibilities

• Deliver high-quality support to customers via phone, email, and chat regarding travel bookings.
• Assist travelers with complex itinerary issues, cancellations, and reservation adjustments.
• Represent the brand by ensuring every customer interaction reflects a commitment to excellence.
• Collaborate with hotel partners to verify booking details and manage guest expectations.
• Use multiple digital platforms to streamline the reservation process for clients.
• Maintain high customer satisfaction scores through professional and empathetic solutions.
• Stay updated on travel trends and platform functionalities to provide expert advice.

Skills

• Strong communication skills in Norwegian and English.
• Problem-solving and critical thinking skills.
• Digital literacy and adaptability to new technologies.

Education

• Not specified.

Tools

• Digital communication platforms and reservation systems.