Customer Support Specialist (Remote)

Job summary

We are seeking a motivated individual to serve as a Customer Support Specialist for Norwegian-speaking clients in a dynamic retail environment. This fully remote position allows you to support a global fashion brand while enjoying the Mediterranean lifestyle.

Qualifications

• Native or fluent Norwegian (spoken and written) is required.
• Valid EU passport is mandatory.
• Strong proficiency in English for professional communication.
• Previous experience in retail, customer service, or e-commerce is preferred.
• Excellent communication skills and a passion for fashion.
• Ability to thrive in a fast-paced, customer-centric environment.

Responsibilities

What We Offer

• Deliver exceptional customer support to Norwegian-speaking clients regarding online orders, deliveries, and returns.
• Assist customers in navigating the Zalando digital platform to enhance their shopping experience.
• Resolve retail-related inquiries while maintaining high service standards.
• Collaborate with international teams to improve retail workflows and customer satisfaction.
• Manage order tracking, payment processing, and account inquiries through various communication channels.
• Stay informed about current fashion retail trends to provide engaging assistance.
• Foster a positive service culture within the retail support department.
• Competitive monthly salary with additional performance bonuses.
• Fully paid training and health insurance coverage.
• Comprehensive relocation package including flight, transfer, and accommodation.
• Opportunities for continuous professional development and career progression.