Customer Support Specialist (Remote)

Job summary

This role involves providing exceptional customer support for a premium range of consumer electronics, specifically targeting Norwegian-speaking clients. The position is fully remote, allowing professionals to work from Greece while representing a renowned brand in the industry.

Qualifications

• Native or fluent Norwegian (spoken and written) is essential.
• Proficiency in English for effective communication in an international environment.
• Valid EU passport is required.
• Strong passion for high-quality consumer electronics and technical problem-solving skills.
• Excellent soft skills, empathy, and a customer-focused approach.

Responsibilities

What We Offer

• Deliver high-quality support via phone, email, and chat for Miele’s consumer electronics.
• Assist customers with technical troubleshooting of domestic appliances.
• Handle warranty inquiries and provide detailed product guidance.
• Analyze customer feedback to recommend service improvements.
• Collaborate with international teams to uphold service standards.
• Accurately document all customer interactions in the CRM system.
• Stay informed about the latest innovations in consumer electronics to provide expert advice.
• Competitive monthly salary with additional bonuses.
• Fully paid training programs.
• Comprehensive health insurance and corporate benefits.
• Fully paid relocation package including flight tickets and accommodation.
• Monthly performance bonuses based on results.
• Opportunities for professional development within a supportive team.