Customer Support Specialist (Remote)

Job summary

This role involves providing exceptional support to Norwegian-speaking customers using a global car-sharing platform. The position is fully remote, allowing for flexibility while working in the travel and mobility sector.

Qualifications

• Native or fluent Norwegian (spoken and written) is required.
• Proficiency in English for communication within an international team.
• Valid EU passport is mandatory for relocation purposes.
• Previous experience in customer support or the travel industry is preferred.

Responsibilities

• Provide high-quality assistance to customers regarding vehicle bookings and rental policies.
• Resolve technical issues and travel-related inquiries professionally.
• Collaborate with internal teams to uphold service standards.
• Maintain accurate records of customer interactions in the CRM system.
• Offer feedback for continuous improvement of service procedures.
• Navigate complex travel logistics to ensure reliable mobility options for users.

Skills

What We Offer

• Strong problem-solving abilities.
• Adaptability to a fast-paced work environment.
• Passion for the travel and mobility industry with a focus on customer satisfaction.
• Competitive monthly salary and performance bonuses.
• Fully paid training and health insurance coverage.
• Comprehensive relocation package to Greece, including flight and accommodation.
• Additional benefits such as 2 extra salaries per year for exceptional performance.