Customer Support Specialist (Remote)

Job summary

This role involves participating in project-based opportunities focused on testing and improving AI systems for leading tech companies. Contributors will engage in various tasks related to customer service scenarios, ensuring accuracy and clarity in financial contexts.

Qualifications

• Bachelor's degree in Finance, Business Administration, Economics, Communications, Psychology, Marketing, or a related field.
• Minimum of 2 years of experience in customer service, banking, retail, or financial services.
• Recent experience in customer service or banking roles is preferred.
• Strong judgment in service-related matters and ability to interpret fee schedules or policy documents.
• Background in QA analysis, call-center training, or conversation design is advantageous.
• Proficient written English skills (C1+ level).

Responsibilities

Project time expectations

Compensation

• Design and evaluate scenarios related to fee inquiries and statement clarifications.
• Create scenarios for autopay and payment setups with specific challenges.
• Develop scenarios for card replacement and fraud claims, focusing on urgency and information capture.
• Author scenarios for account closures, testing eligibility logic and transaction checks.
• Assess responses for factual accuracy and conversational tone, ensuring empathy and clarity.
• Estimated workload of 10–20 hours per week during active project phases.
• Earnings up to $60 per hour, depending on contribution level and project requirements.