Customer Support Specialist (On-site, French Market)

Job summary

The role involves providing expert support to French-speaking customers, ensuring their operations run smoothly with the company's Workforce Management software. The specialist will engage in problem-solving, training customers, and contributing to internal projects.

Qualifications

• Native-level proficiency in French and professional English
• Experience in customer-facing roles, particularly supporting French customers
• Familiarity with French labour laws is advantageous
• Curiosity and a technical mindset, with a focus on problem resolution

Responsibilities

What is offered

Note: A valid EU work permit is required for this position.

• Assist customers in the French market via email and phone, offering technical support and troubleshooting
• Train customers to maximize their use of the software
• Aid in contract renewals and translate documentation from English to French
• Develop product and market knowledge to provide real value to customers
• Address knowledge gaps for customers, impacting their daily operations positively
• Participate in internal projects and system improvements
• Full-time position in a growing international SaaS company
• Opportunities for career growth in customer support or success
• Collaborative team environment across Europe
• Office located near Østerport station with catered lunch
• Health initiatives and social events throughout the year