Customer Support Specialist (FinTech, Remote)

Job summary

This role involves providing exceptional customer support for PayPal users, focusing on account security and transaction management within the FinTech sector while working remotely from Greece.

Qualifications

• Native or fluent in Swedish (spoken and written).
• Valid EU passport is mandatory.
• Strong proficiency in English.
• Customer-oriented mindset with an interest in finance and digital payment technologies.
• Excellent communication skills.

Responsibilities

What We Offer

• Deliver high-quality customer service to PayPal users.
• Assist with account security, transaction verification, and digital wallet management.
• Ensure compliance with data protection and privacy regulations.
• Resolve complex queries via chat, email, and phone.
• Stay informed on FinTech innovations to assist Swedish-speaking customers.
• Collaborate with technical teams for complex payment investigations.
• Meet quality and productivity KPIs.
• Competitive monthly salary with additional bonuses.
• Fully paid training on FinTech systems.
• Health insurance coverage.
• Relocation package for those moving to Greece.
• Additional benefits to enhance your experience.