Customer Support Specialist (FinTech, Remote)

Job summary

This role involves providing exceptional customer support to Norwegian-speaking clients of a digital wallet service within the FinTech sector. The position is fully remote, allowing for a flexible work environment while delivering high-quality assistance to users.

Qualifications

• Native or fluent Norwegian (spoken and written).
• Excellent command of the English language.
• Valid EU passport (mandatory).
• Strong problem-solving skills and interest in the FinTech industry.
• Previous experience in customer service or finance-related fields is highly desirable.
• Ability to work effectively in a remote setting.

Responsibilities

What We Offer

• Assist Norwegian-speaking customers with inquiries related to their digital wallet and FinTech accounts.
• Resolve transaction issues and account security concerns.
• Maintain knowledge of financial regulations and internal policies.
• Educate users on new tools and features to enhance their financial management.
• Collaborate with teams to address technical platform issues.
• Ensure high standards of customer satisfaction and communication.
• Contribute to improving customer service protocols.
• Competitive monthly salary with additional bonuses.
• Fully paid relocation package and professional training.
• Comprehensive health insurance and benefits.
• Long-term career opportunities in the global FinTech industry.