Customer Support Specialist (Automotive, Remote)

Job summary

This role involves providing exceptional customer support for a prestigious automotive brand, focusing on Swedish-speaking clients. The position is fully remote, allowing you to work from Greece while representing a luxury brand.

Qualifications

• Native or fluent in Swedish (spoken and written).
• Proficient in English for internal communication.
• Valid EU passport required.
• Passion for the automotive industry and luxury brand representation.
• Strong digital literacy and ability to use complex automotive software.
• Excellent interpersonal skills for high-quality customer service.

Responsibilities

• Deliver top-tier customer support to Mercedes-Benz owners, ensuring satisfaction and brand loyalty.
• Handle inquiries related to vehicle technical support, service bookings, and luxury ownership experiences.
• Document customer interactions in CRM systems to maintain service excellence.
• Collaborate with teams to stay informed about vehicle innovations and service standards.
• Resolve customer issues while upholding the brand's prestigious reputation.
• Meet performance and quality targets to contribute to the success of the role.

Skills

• Strong communication skills in Swedish and English.
• Digital literacy for navigating automotive software.
• Interpersonal skills to provide sophisticated service.

Education

• Not specified.

Tools

• Automotive CRM systems.