Customer Support Representative (Travel Industry, Athens)

Job summary

This position is for Dutch Speaking Customer Support Representatives to provide exceptional service for a travel and hospitality platform, with relocation support to Athens, Greece.

Qualifications

• Fluency in Dutch (written and spoken) is required; proficiency in English is a plus.
• Excellent communication and problem-solving abilities.
• Capability to manage multiple tasks in a fast-paced environment.
• Familiarity with CRM systems and booking platforms is advantageous.
• Strong customer-oriented mindset; ability to work independently and collaboratively.
• No prior experience necessary, but a willingness to learn is essential.

Responsibilities

Benefits

• Deliver outstanding customer support to Dutch-speaking clients via phone, email, and chat.
• Assist customers with booking inquiries, modifications, cancellations, and service-related questions.
• Efficiently resolve customer complaints to ensure high satisfaction levels.
• Maintain accurate records of customer interactions in the CRM system.
• Collaborate with internal teams to enhance the customer experience.
• Stay updated on products, services, and policies to provide accurate assistance.
• Competitive monthly salary with two extra salaries per year.
• Fully paid relocation package, including airport pick-up and training.
• Health insurance and continuous support from local residents during your stay in Greece.
• Additional benefits available.