Customer Support Representative (Swedish, Sofia)

Job summary

This position involves providing exceptional customer support to Swedish-speaking clients in Sofia, focusing on delivering timely and effective assistance across various communication channels.

Qualifications

• Fluent in Swedish (both written and spoken); proficiency in English is a plus.
• Previous experience in customer service or support roles is advantageous.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to multitask and work efficiently in a fast-paced environment.

Responsibilities

• Provide high-quality customer support through phone, email, and online chat.
• Respond promptly and accurately to customer inquiries about products, services, and account information.
• Resolve customer issues and troubleshoot problems with a customer-centric approach.
• Maintain detailed and accurate records of all customer interactions and transactions.
• Collaborate with internal teams to enhance service delivery and customer satisfaction.
• Stay updated on product knowledge and company policies to offer informed assistance.

Skills

• Strong communication and interpersonal skills.
• Problem-solving abilities.
• Familiarity with customer support software is beneficial.
• Positive attitude and adaptability.

Education

• Not specified.

Tools

• Customer support software (familiarity beneficial).