Customer Support Representative (Remote, Norwegian Speaking)

Job summary

This role involves providing exceptional customer support to Norwegian-speaking clients while relocating to Sofia, Bulgaria. The position is ideal for individuals fluent in Norwegian who are looking to enhance their customer service skills in a vibrant environment.

Qualifications

• Fluency in Norwegian (written and spoken) is required; proficiency in English is a plus.
• Previous experience in customer service is preferred but not mandatory.
• Strong communication and interpersonal skills with a focus on customer satisfaction.
• Ability to thrive in a fast-paced work environment.
• Basic computer skills and familiarity with customer service software are necessary.

Responsibilities

• Provide outstanding customer support through various channels including phone, email, and chat.
• Address product and service inquiries, delivering accurate and timely information.
• Efficiently resolve customer issues to maintain high satisfaction levels.
• Keep detailed records of customer interactions and follow up as needed.
• Collaborate with internal teams to enhance processes and customer experience.
• Stay updated on product changes and policies to assist customers effectively.

Skills

• Strong communication and interpersonal abilities.
• Customer-focused mindset with a positive attitude.
• Adaptability and eagerness to learn in a dynamic environment.

Education

• No specific educational requirements mentioned.

Tools

• Familiarity with customer service software is beneficial.