Customer Support Representative (Icelandic, Sofia)

Job summary

We are looking for motivated Icelandic-speaking professionals to join our Customer Support Services team on-site in Sofia, Bulgaria. This role offers a chance to provide exceptional customer support in a dynamic, multicultural environment, with a fully funded relocation package.

Qualifications

• Native or fluent Icelandic language skills, both spoken and written.
• Valid EU passport is required.
• Proficient in English (B2 level or above).
• Previous experience in customer support or a client-facing role is advantageous.

Responsibilities

• Provide high-quality customer support to Icelandic-speaking clients via phone, email, and live chat.
• Diagnose and resolve customer queries and technical issues promptly.
• Maintain detailed records of customer interactions in the CRM system.
• Collaborate with team leaders and colleagues to escalate complex cases.
• Identify recurring customer concerns and provide feedback for improvement.
• Meet and exceed individual and team KPIs, including customer satisfaction scores.
• Participate in training sessions to maintain service standards.

Skills

• Excellent written and verbal communication skills.
• Proactive, solutions-focused mindset with the ability to work independently and collaboratively.

Education

• No specific educational requirements mentioned.

Tools

• CRM system for managing customer interactions.