Customer Support Representative (German Speaking, Sofia)

Job summary

This position involves providing exceptional customer support to German-speaking clients, ensuring their inquiries are addressed efficiently and professionally. The role requires effective communication and problem-solving skills to enhance customer satisfaction.

Qualifications

• Fluency in German (both written and spoken); proficiency in English is a plus.
• Previous experience in customer support or a related field is preferred.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and multitasking skills.
• Attention to detail and strong organizational capabilities.

Responsibilities

Benefits

• Deliver outstanding customer support to clients via phone, email, and chat.
• Address customer inquiries, concerns, and complaints promptly and accurately.
• Assist clients in navigating products and services to ensure a positive experience.
• Maintain detailed records of customer interactions and feedback.
• Collaborate with cross-functional teams to resolve issues and enhance service quality.
• Stay informed about product information and company policies to provide accurate assistance.
• Competitive monthly salary.
• Relocation package.
• Fully paid training.
• Health insurance.
• Additional benefits.