Customer Support Representative (Copenhagen)

Job summary

We are seeking a Dutch-speaking Customer Support Representative to assist customers with inquiries about our products and services at our Copenhagen office. This role involves direct communication with customers through various support channels and social media, ensuring timely and accurate responses.

Qualifications

• Previous experience in customer support or a similar service role.
• Strong communication and problem-solving skills.
• Patience and resilience when dealing with challenging cases.
• Proficiency in Dutch and English, both written and spoken; knowledge of Danish or other Nordic languages is a plus.

Responsibilities

• Respond to customer queries promptly via support channels and social media.
• Identify customer needs and guide them in using specific features.
• Analyze and report product malfunctions.
• Monitor and respond to customer reviews politely and informatively.
• Meet established KPIs with a focus on customer satisfaction.

Skills

• Excellent communication skills.
• Ability to troubleshoot issues effectively.

Education

• Not specified.

Tools

• Not specified.