Customer Support Agent (Remote)

Job summary

This role involves providing exceptional customer support for a variety of games in a fully remote environment. You will be the first point of contact for player inquiries, ensuring prompt and helpful responses while maintaining high service quality.

Qualifications

• Minimum of 1 year experience in B2C customer support or a similar role.
• Proficient in written and spoken English.
• Strong problem-solving skills with a customer-first approach.
• Comfortable in a fully remote, international setting.
• Passion for gaming is highly preferred.
• Ability to work independently with effective time management.
• Preference for candidates near the CET time zone.

Responsibilities

Benefits

• Act as the primary contact for customer inquiries, managing emails and support tickets professionally and promptly.
• Investigate and resolve player issues while ensuring high standards of service quality and empathy.
• Contribute to the enhancement of customer support workflows and internal processes.
• Collaborate with team members to maintain consistent communication and knowledge sharing.
• Fully remote work environment with global collaboration.
• Flexible working hours to support work-life balance.
• Opportunity to work with a diverse team from over 20 countries.
• Supportive team culture with a flat hierarchy.
• Access to online language learning classes.
• Stable work environment within a long-term gaming company ecosystem.