Customer Support Agent (iGaming, Remote)

Job summary

Seeking a Danish-speaking Customer Support Agent to provide exceptional service in a dynamic online gambling environment. This full-time role involves assisting customers with betting, payments, and account inquiries through various communication channels.

Qualifications

• Fluent in Danish and proficient in English (both written and verbal)
• Strong passion for delivering outstanding customer service
• Ability to remain calm under pressure and multitask effectively
• Initiative in problem-solving and ownership of tasks
• Willingness to receive feedback and pursue personal development
• Proficient computer skills; experience with CRM systems is advantageous
• Previous experience in a fast-paced customer service role is preferred

Responsibilities

• Assist customers with inquiries related to betting, payments, and account issues via Live Chat, email, and phone
• Ensure a positive customer experience by providing solutions and guidance
• Adapt to a varied schedule, including evenings, weekends, and public holidays, in line with the sporting calendar

Skills

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Ability to work effectively in a fast-paced environment

Education

• Not specified

Tools

• CRM systems (experience preferred)