Customer Support Agent (iGaming, Remote)

Job summary

A Danish-speaking Customer Support Agent is needed to provide exceptional service in a fast-paced environment. This role involves assisting customers with betting, payments, and account queries through various communication channels. The position requires adaptability and a willingness to work varied hours, including evenings and weekends.

Qualifications

• Native or fluent Danish and strong English communication skills (written and verbal)
• Passion for delivering outstanding customer service
• Ability to remain calm under pressure and multitask effectively
• Initiative in problem-solving and ownership of tasks
• Openness to feedback and personal growth
• Strong computer skills; experience with CRM systems is advantageous
• Previous experience in a fast-paced customer service role is preferred

Responsibilities

• Assist customers with inquiries related to betting, payments, and accounts via Live Chat, email, and phone
• Provide solutions and guidance to ensure a positive customer experience
• Adapt to a dynamic work schedule aligned with the sporting calendar

Skills

• Excellent communication and interpersonal skills
• Strong problem-solving abilities
• Multitasking and time management skills

Education

• Not specified

Tools

• CRM systems (experience preferred)