Customer Support Agent (iGaming, Remote)

Job summary

Seeking Danish-speaking Customer Support Advisors to provide exceptional service in a dynamic online gambling environment. The role involves assisting customers with betting, payments, and account inquiries through various communication channels.

Qualifications

• Native or fluent in Danish, with strong English communication skills (written and verbal).
• Passion for delivering outstanding customer service.
• Ability to remain calm under pressure and multitask effectively.
• Initiative in problem-solving and ownership of tasks.
• Willingness to accept feedback and pursue personal development.
• Strong computer skills; experience with CRM systems is advantageous.
• Previous experience in a fast-paced customer service role is preferred.

Responsibilities

• Assist customers with inquiries related to betting, payments, and account management via Live Chat, email, and phone.
• Provide solutions and guidance to ensure a positive customer experience.
• Adapt to a varied work schedule, including evenings, weekends, and public holidays.

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work in a fast-paced environment.

Education

• No specific educational requirements mentioned.

Tools

• Experience with CRM systems is a plus.