Customer Support Agent (iGaming, Remote)

Job summary

This role involves providing exceptional customer service as a Danish-speaking Customer Support Agent for an online gambling brand. The position requires assisting customers with betting, payments, and account inquiries through various communication channels, including Live Chat, email, and phone. Flexibility in working hours is essential, as the schedule includes evenings, weekends, and public holidays.

Qualifications

• Native or fluent in Danish, with strong English communication skills (written and verbal).
• Passion for delivering outstanding customer service.
• Ability to remain calm under pressure and multitask effectively.
• Initiative in problem-solving and willingness to take ownership of issues.
• Openness to feedback and commitment to personal development.
• Strong computer skills; experience with CRM systems is advantageous.
• Previous experience in a fast-paced customer service role is preferred.

Responsibilities

• Assist customers with inquiries related to betting, payments, and account management.
• Provide solutions and guidance to ensure a positive customer experience.
• Maintain a high level of professionalism and customer focus in all interactions.

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work effectively in a dynamic environment.

Education

• No specific educational requirements mentioned.

Tools

• Experience with CRM systems is a plus.