Customer Support Agent (Copenhagen)

Job summary

Seeking a dedicated Danish-Speaking Customer Support Specialist for night shifts in Copenhagen. The role focuses on providing exceptional client care during overnight hours, ensuring high service standards.

Qualifications

• Full professional fluency in Danish and English (both written and spoken).
• Strong customer-first mindset with a focus on service excellence and upselling.
• Excellent communication skills, problem-solving abilities, and attention to detail.
• Self-motivated and proactive, suited for fixed overnight shifts.
• Previous customer service or helpdesk experience is advantageous but not mandatory.

Responsibilities

What's in It for You

• Manage incoming customer inquiries via phone, live chat, and email, primarily in Danish.
• Provide precise, empathetic, and professional assistance to resolve customer issues.
• Evaluate client needs and suggest suitable services or product upgrades.
• Maintain high-quality standards to ensure customer satisfaction during night hours.
• Work collaboratively with team members to enhance internal workflows and service operations.
• Monthly performance bonuses of up to 50% based on performance.
• 12.5% vacation allowance in accordance with the Danish Holiday Act.
• Comprehensive paid sick leave benefits.
• Modern office workspace located in central Copenhagen.
• Opportunities for team-building activities and a supportive work culture.
• Clear pathways for career advancement into mid-level and senior positions.