Customer Support Administrator (Remote)

Job summary

The Customer Support Administrator plays a crucial role in the administration of service and spare parts activities, ensuring efficient and accurate invoicing processes that align with established standards. This position involves collaboration with various internal teams to provide support and maintain data accuracy for a seamless customer experience.

Qualifications

• Education in business administration or a related field, or equivalent experience
• Experience with ERP systems (e.g., DAX or SAP) and/or CRM systems (e.g., Salesforce / ServiceMax)
• Familiarity with service administration processes, preferably in a sales or service context
• Understanding of commercial service and business operations is advantageous
• Experience in a multicultural, cross-functional organization is a plus
• Fluent in English (written and spoken)

Responsibilities

• Execute invoicing activities for spare parts and service visits, including labor and expenses
• Prepare, send, and follow up on invoices in compliance with company standards
• Address invoice-related inquiries and assist in resolving discrepancies
• Process credit invoices as needed and approved
• Update cases and work orders post-invoicing completion
• Maintain accurate information in internal systems and customer portals
• Share invoicing reports and data with relevant stakeholders
• Assist internal teams with customer-related invoicing questions
• Manage the transport of spare parts when necessary
• Ensure administrative processes are efficient, structured, and compliant
• Perform additional tasks as required by business needs

Skills

What we offer

• Strong organizational skills with a keen attention to detail
• Ability to manage multiple tasks and meet deadlines
• Team player with the capability to work independently
• Excellent written and verbal communication skills
• Customer-oriented mindset with problem-solving abilities
• Comfortable in a structured, process-driven environment
• An international and collaborative work environment
• A role with direct impact on customer satisfaction and operational excellence
• Opportunities for professional growth and development
• A dynamic organization focused on innovation and continuous improvement