Customer Success Student Analyst (Fintech, DACH)

Job summary

The role involves supporting the Customer Success team to enhance platform adoption and value delivery in the DACH market. The position offers hands-on experience in a rapidly growing fintech environment.

Qualifications

• Currently enrolled in a Bachelor's or Master's degree program.
• Proficient in both German and English, written and spoken.
• Interest in fintech, wealth management, enterprise software, or customer strategy.
• Ability to work collaboratively in a fast-paced setting.
• Proactive and dependable with a strong sense of ownership.

Responsibilities

• Strengthen Customer Success as a driver of retention and growth.
• Analyze customer health by integrating usage data, sentiment, service stability, and identifying risks and opportunities.
• Transform customer feedback into actionable insights for various teams.
• Contribute to customer reviews that showcase value and progress.
• Develop scalable processes to maintain visibility on customer priorities.
• Communicate effectively with German-speaking customers in the DACH region.
• Collaborate with the Commercial team to identify customer risks and growth opportunities.

Skills

• Strong analytical and communication skills.
• Ability to work independently and take initiative.

Education

• Enrollment in a relevant degree program is required.

Tools

• Familiarity with customer success platforms and data analysis tools is a plus.