Customer Success Representative (Part-time, Copenhagen)

Job summary

This role involves supporting customers in their use of Whistleblower Software, focusing on compliance regulations across Europe. The position is part-time and requires working on-site in Copenhagen.

Qualifications

• Fluency in English and French
• Ability to work approximately 20 hours per week
• Detail-oriented and structured mindset
• Interest in customer-facing roles and commercial interactions
• Quick learner with a desire to understand customer management strategies

Responsibilities

• Manage a portfolio of customers, ensuring retention and renewal
• Collaborate with partners and the Sales team to expand business opportunities
• Handle customer support tickets using ticket management software
• Identify recurring customer issues and assist in creating help center articles
• Deliver onboarding for new customers and provide related support
• Offer feedback on potential product improvements and feature requests

Skills

• Customer-focused communication
• Experience with CRM or support software is a plus, but not mandatory

Education

• Previous experience in Customer Success is not required; the right mindset is prioritized.

Tools

• Familiarity with ticket management software (e.g., Intercom) and CRM systems is beneficial.