Customer Success Representative (Part-time, Copenhagen)

Job summary

This role involves supporting customers in their journey with Whistleblower Software, focusing on compliance and customer management. You will engage with customers post-sale, ensuring their retention and satisfaction while identifying opportunities for upselling.

Qualifications

• Professional fluency in English and Portuguese
• Ability to work approximately 20 hours per week at the Copenhagen office
• Structured and detail-oriented mindset
• Interest in customer-facing roles and commercial interactions
• Quick learner with a desire to understand customer management strategies

Responsibilities

• Manage a portfolio of customers, guiding them from contract signing through their ongoing relationship
• Collaborate with partners and the Sales team to develop business expansion strategies
• Handle customer support tickets using ticket management software and AI tools
• Identify recurring customer inquiries and assist in creating help center resources
• Conduct onboarding for new customers and assist with related tasks
• Provide feedback for potential product improvements

Skills

• Strong communication skills, both written and verbal
• Ability to work with standard software tools, including CRM and support systems

Education

• Previous experience in Customer Success is not required; a suitable mindset and willingness to learn are prioritized.

Tools

• Familiarity with ticket management software (e.g., Intercom) and CRM systems is beneficial.