Customer Success Representative (Part-time, Aarhus)

Job summary

This role involves supporting customers in their use of Whistleblower Software, focusing on compliance regulations across Europe. The position is part-time and based in Aarhus, providing an opportunity to learn about customer success in a growing tech company.

Qualifications

• Professional fluency in English and French
• Ability to work approximately 20 hours per week on-site
• Structured and detail-oriented mindset
• Interest in customer-facing roles and commercial interactions
• Quick learner with a desire to understand customer management strategies

Responsibilities

• Manage a portfolio of customers, ensuring retention and renewal
• Collaborate with partners and the Sales team to expand business opportunities
• Handle customer support tickets using ticket management software
• Identify recurring customer inquiries and assist in creating help center content
• Conduct onboarding for new customers and support related tasks
• Provide feedback for product optimization and feature requests

Skills

• Experience with standard systems and tools in software companies is a plus
• Strong communication skills for customer interactions

Education

• Previous experience in Customer Success is not mandatory; focus is on personality and mindset.

Tools

• Familiarity with CRM and support software (e.g., Intercom) is beneficial.