Customer Success Representative (Part-time, Aarhus)

Job summary

This role involves supporting customers in their journey with Whistleblower Software, focusing on compliance and customer success. You will manage a portfolio of customers, ensuring their retention and exploring upsell opportunities while collaborating with partners and the sales team.

Qualifications

• Professional fluency in English and Portuguese
• Ability to work approximately 20 hours per week on-site in Aarhus
• Structured and detail-oriented mindset
• Interest in customer-facing roles and commercial interactions
• Quick learner with a desire to understand customer management strategies
• Experience with standard software tools (CRM or Support Software) is a plus, but not mandatory

Responsibilities

• Understand whistleblowing regulations and the Whistleblower Software
• Manage customer relationships from contract signing onwards
• Focus on customer retention, renewal, and upselling opportunities
• Collaborate with partners and sales to expand business
• Handle customer support tickets using ticket management software
• Identify recurring customer issues and assist in creating help center content
• Conduct customer onboarding and related tasks
• Provide feedback for product optimization and feature requests

Skills

• Strong communication skills in both English and Portuguese
• Customer-focused mindset with a willingness to learn
• Ability to work independently and as part of a team

Education

• Previous experience in Customer Success is not required; the right personality and mindset are prioritized.

Tools

• Familiarity with ticket management software (e.g., Intercom) and CRM systems is beneficial.