Customer Success Representative

Job summary

This role involves managing customer orders, responding to inquiries, and coordinating with internal teams to ensure timely and accurate delivery of products. The position requires maintaining high service quality and compliance standards while supporting daily operational needs.

Qualifications

• At least 1 year of experience in customer service or a related field, preferably in biotechnology or manufacturing
• Familiarity with ERP systems, with Salesforce experience preferred
• Proficient in Microsoft Word, Excel, and PowerPoint
• Strong organizational and time-management skills
• Excellent written and verbal communication skills in English
• Intermediate proficiency in Danish (B1/B2) is required
• Strong multitasking and problem-solving abilities
• Capable of working independently and collaboratively
• High attention to detail and customer-focused mindset
• Ability to navigate a fast-paced and complex environment
• Demonstrated initiative and strong customer service orientation

Responsibilities

• Respond to inquiries regarding pricing, availability, order status, and shipping information in a professional manner
• Communicate customer needs clearly across departments
• Process customer orders ensuring accuracy in specifications, pricing, and delivery information
• Direct customer requests to appropriate internal teams and track follow-up actions
• Acknowledge orders, communicate changes, and manage backorders
• Utilize the sales order entry system for accurate customer information and to interpret quotes and promotions
• Adhere to service quality and order accuracy standards, departmental SOPs, and training guidelines
• Comply with ISO 13485 and ISO 9001 quality management system requirements
• Perform additional tasks to support business operations as needed

Skills

• Strong computer literacy
• Effective communication skills
• Professional judgment and discretion
• Ability to handle confidential information

Education

• Relevant experience in customer service or related fields

Tools

• ERP systems (Salesforce preferred)
• Microsoft Office Suite