Customer Success Manager (UK)

Job summary

The role involves nurturing and expanding relationships with Small-to-Medium Business (SMB) customers in the UK and Nordics, ensuring they maximize the value from the company's offerings.

Qualifications

• Proven experience in customer success or account management.
• Exceptional communication and interpersonal skills.
• Strong analytical skills and proficiency with CRM and data analysis tools.

Responsibilities

• Serve as the primary contact for a portfolio of accounts, building trust-based relationships.
• Proactively manage churn risk through data analysis and regular check-ins.
• Educate clients on product features and suggest solutions to enhance value.
• Identify upsell and cross-sell opportunities in collaboration with the Sales team.
• Gather customer insights to drive product and service improvements.
• Collaborate with various internal teams to ensure a seamless customer experience.

Skills

• Results-oriented with a track record of achieving goals.
• Ability to prioritize and manage multiple accounts effectively.
• Collaborative team player who supports colleagues across departments.

Education

• Relevant degree or equivalent experience in a related field preferred.

Tools

• Proficiency in CRM software and data analysis tools.