Customer Success Manager (Remote)

Job summary

The role involves managing the entire customer lifecycle for mid-market and enterprise clients, focusing on customer retention and partnership development. You will act as a trusted advisor, ensuring successful onboarding and ongoing support while identifying growth opportunities.

Qualifications

• Proven experience as a Customer Success Manager.
• Ability to manage a diverse portfolio of clients and adapt to changing priorities.
• Strong communication skills in English, both written and spoken.

Responsibilities

• Own day-to-day customer outcomes and execute post-sales processes rigorously.
• Maintain consistent communication with clients and internal teams, conducting operational reviews and documenting decisions.
• Identify churn signals and implement risk mitigation strategies.
• Build customer trust through reliable service and ownership of the client experience.
• Utilize AI and automation tools to enhance operational efficiency.
• Identify commercial growth opportunities during account discussions.

Skills

• Strong problem-solving abilities.
• Excellent stakeholder collaboration and communication skills.
• Experience with AI-driven tools and automation in customer success.

Education

• Relevant experience in customer success or account management.

Tools

• Familiarity with customer relationship management (CRM) systems and AI tools.