Customer Success Manager (Remote)

Job summary

As a Customer Success Manager focused on Mid-Market and Enterprise clients, you will serve as a trusted advisor throughout the customer lifecycle, from onboarding to long-term partnership. Your role will involve managing complex implementation projects, driving customer retention, and executing structured business reviews.

Qualifications

• Proven experience as a Customer Success Manager.
• Ability to manage a diverse portfolio and adapt to changing priorities.
• Strong communication skills in English, both written and spoken.

Responsibilities

• Own day-to-day customer outcomes and execute post-sales processes rigorously.
• Maintain consistent communication and documentation with customers and internal teams.
• Identify churn signals and implement risk mitigation strategies.
• Build customer trust through reliable care and ownership of the client experience.
• Utilize AI and automation tools to enhance operational efficiency.
• Identify growth opportunities during account discussions and document them appropriately.

Skills

• Strong problem-solving abilities.
• Excellent stakeholder collaboration and communication skills.
• Experience with AI-driven tools for operational efficiency.

Education

• Relevant experience in customer success or account management roles.

Tools

• Familiarity with AI and automation tools for customer management.