Customer Success Manager (MENA, Arabic Speaking)

Job summary

The role involves managing the long-term health and retention of a portfolio of accounts in the MENA region, focusing on relationship building and ensuring customers achieve business outcomes.

Qualifications

• Minimum of 3 years' experience in a Customer Success role, preferably in a SaaS or technology environment.
• Proven experience with commercial or retention targets.
• Professional or native proficiency in Arabic.
• Strong communication and presentation skills.
• Familiarity with social media platforms and social listening tools.

Responsibilities

• Manage renewals and collaborate with Account Managers on Quarterly Business Reviews and retention plans.
• Build relationships with executive stakeholders to align solutions with business goals.
• Oversee customer onboarding and lead training initiatives to maximize value.
• Increase account adoption across teams and departments.
• Act as the customer's voice for product feedback and enhancements.
• Maintain accurate records in CRM and customer success systems.
• Collaborate with cross-functional teams to ensure a seamless customer experience.

Skills

• Strong organizational and problem-solving skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Experience with CRM and customer success tools like Salesforce, Gainsight, or Zendesk.

Education

• Relevant degree or equivalent experience in a related field.

Tools

• CRM and customer success platforms such as Salesforce, Gainsight, Zendesk, Zuora, or JIRA.