Customer Success Manager (IoT, Copenhagen)

Job summary

The role involves ensuring customers maximize their use of a cloud-native IoT connectivity platform. As a trusted advisor, you will guide customers through onboarding, feature adoption, and long-term success while advocating for their needs within the company.

Qualifications

• 2+ years of experience in a customer-facing role, preferably in customer support or success within a scale-up environment.
• Degree in business, engineering, communications, or a related field, with a strong emphasis on practical experience.
• Proficient in English, both written and spoken, with strong interpersonal skills.

Responsibilities

• Develop and maintain strong relationships with a portfolio of customers.
• Serve as the primary contact for customer inquiries, providing expert guidance and support.
• Facilitate onboarding and ensure smooth implementation of the SIM management platform.
• Conduct product demonstrations and workshops to enhance customer engagement.
• Perform regular check-ins to assess success metrics, gather feedback, and identify growth opportunities.
• Analyze customer usage data to recommend improvements and enhancements.
• Collaborate with Product, Sales, and Growth teams to ensure a cohesive customer experience.
• Provide customer insights to inform future product development.

Skills

• Strong problem-solving abilities and a passion for technology.
• Ability to work independently while thriving in a collaborative environment.
• Comfortable managing multiple tasks and priorities.
• Familiarity with SaaS tools or CRM systems is a plus but not required.

Education

• Relevant degree in business, engineering, communications, or similar fields is preferred but not mandatory.

Tools

• Experience with SaaS platforms and CRM systems (e.g., Hubspot) is beneficial but not essential.