Customer Success Manager (DACH, On-site, Copenhagen)

Job summary

The role involves driving customer success and engagement for a portfolio of clients primarily in Germany, Austria, and Switzerland. The Customer Success Manager acts as a trusted advisor, ensuring customers derive maximum value from the SaaS solution while identifying growth opportunities.

Qualifications

• Native-level proficiency in German and professional English.
• Minimum of 2 years of experience in a SaaS environment, ideally in Customer Success Management or Key Account Management.
• Strong relationship-building and stakeholder management skills.
• Proactive, creative thinker with business acumen and IT knowledge.

Responsibilities

• Own a portfolio of customers, helping them achieve business value through the SaaS solution.
• Promote upselling and cross-selling opportunities by presenting value propositions.
• Generate sales leads through referrals and engage with key advocates.
• Collaborate with Sales and Implementation teams for smooth transitions.
• Manage renewals and yearly price adjustments.

Skills

• Excellent communication and interpersonal skills.
• Strong analytical and problem-solving abilities.

Education

• Relevant degree or equivalent experience in a related field.

Tools

• Familiarity with SaaS platforms and customer relationship management tools.