Customer Success Manager (DACH)

Job summary

An experienced Customer Success Manager is sought to manage and consult customers in the DACH region, ensuring strong long-term relationships. This role involves overseeing the customer lifecycle from onboarding to renewal, with a focus on enhancing customer experience and satisfaction.

Qualifications

• Fluency in German and English
• 2+ years of experience in customer success
• Excellent communication skills with a strong ability to build trust
• Entrepreneurial mindset with a focus on customer experience and growth
• Eagerness to learn and openness to feedback
• Proactive mindset with the ability to work independently and collaboratively
• Strong interest in technology, particularly AI; basic knowledge of AI and LLMs is a plus
• Willingness to develop knowledge of legal research processes (legal background is advantageous but not required)

Responsibilities

• Onboard customers and teach legal professionals how AI can enhance their research
• Collaborate with management to drive customer adoption and success
• Identify and empower superusers within the customer base
• Recognize expansion opportunities and work with the team to grow existing accounts

Skills

• Strong relationship-building and communication skills
• Ability to work collaboratively in a team environment
• Proficiency in customer success strategies and practices

Education

• Relevant degree or equivalent experience in customer success or related field preferred

Tools

• Familiarity with customer relationship management (CRM) software and AI technologies