Customer Success Manager (Copenhagen)

Job summary

A Swedish-speaking Customer Success Manager is sought to join a tech scale-up in Copenhagen. The role focuses on driving product adoption and empowering brands to achieve their marketing goals through a SaaS platform.

Qualifications

• Fluent in Swedish and English, both written and spoken; additional languages such as German, French, Spanish, Danish, Polish, Norwegian, or Dutch are a plus.
• 3+ years of experience in customer success or a related e-commerce/marketing role preferred, but attitude and cultural fit are prioritized.

Responsibilities

• Serve as a trusted partner and advisor to clients, managing the client journey from onboarding to renewal.
• Drive product adoption and demonstrate value and KPIs to clients.
• Manage relationships with various internal and external stakeholders.
• Work collaboratively with the Customer Success team to exceed client expectations and contribute to company growth.

Skills

• Strong work ethic and ability to meet deadlines.
• Excellent problem-solving skills and ability to handle multiple tasks.
• Positive attitude and ability to motivate others.
• Strong decision-making skills and confidence in judgment.

Education

• Relevant experience in customer success or marketing is preferred.

Tools

• Familiarity with SaaS platforms and customer relationship management tools is beneficial.