Customer Success Manager (UK)

Job summary

This role involves nurturing and growing relationships with Small-to-Medium Business (SMB) customers in the UK and Nordics over a fixed-term contract of approximately 12 months. The focus is on ensuring customers maximize the value from the service provided, driving retention and growth, and acting as a trusted advisor.

Qualifications

• Proven experience in customer success or account management roles.
• Exceptional communication and interpersonal skills.
• Strong analytical skills and proficiency with CRM and data analysis tools.

Responsibilities

• Serve as the primary contact for a portfolio of accounts, building trust-based relationships with key stakeholders.
• Proactively manage churn risk through data analysis and regular check-ins.
• Educate clients on product features and suggest solutions to enhance value and adoption.
• Identify upsell and cross-sell opportunities, collaborating with the Sales team.
• Gather customer insights to advocate for improvements in products and services.
• Collaborate with various internal teams to ensure a seamless customer experience.

Skills

• Results-oriented with a focus on achieving goals.
• Ability to prioritize and manage multiple accounts effectively.
• Proactive and resourceful mindset to anticipate client needs.

Education

• Relevant degree or equivalent experience in a related field preferred.

Tools

• Proficiency in CRM systems and data analysis tools.