Customer Success Assistant (On-site, Copenhagen)

Job summary

This role involves supporting the Customer Success Operations team by enhancing customer experiences during a 6-month assignment. The position focuses on engaging with customers to ensure they derive value from their investments.

Qualifications

• Currently enrolled as a student in Business Administration, Economics, or a related field.
• Experience in customer service or similar customer-facing roles.
• Proficient in computer and system skills.
• Strong organizational abilities and capability to manage multiple tasks with precision.
• Excellent oral and written communication skills in English and at least one additional language: Swedish, Norwegian, Lithuanian, or Latvian.

Responsibilities

• Address customer inquiries related to billing, price adjustments, and account information.
• Manage and follow up on internal cases to resolve customer issues promptly.
• Maintain customer data in CRM and case management systems, optimizing workflows.
• Foster strong customer relationships and proactively address their needs.
• Assist the Customer Success team with various projects and tasks.

Skills

• Proactive and results-driven.
• Team-oriented with high energy.
• Comfortable handling difficult conversations.
• Adaptable to change.

Education

• Enrollment in a relevant bachelor's or master's degree program.

Tools

• Familiarity with Jira and CRM systems is preferred. Basic financial understanding is beneficial.