Customer Strategy Manager (Fintech, Remote)

Job summary

This role focuses on enhancing customer retention, growth, and satisfaction for small and medium-sized businesses in the fintech sector. The Customer Strategy Manager will work within the Chief Customer Officer's team to drive strategic initiatives and improve customer experience across various markets.

Qualifications

• 2–4 years of experience in consulting, strategy, analytics, or a related data-driven field.
• Strong analytical skills with the ability to work with data and identify actionable insights.
• Excellent communication and presentation skills to convey complex information effectively.
• Self-motivated and organized, capable of managing projects from conception to execution.
• A curious and ambitious mindset, suited for a fast-paced growth environment.

Responsibilities

• Lead strategic initiatives to enhance customer retention and satisfaction across markets.
• Analyze data to uncover trends, opportunities, and best practices within customer segments.
• Collaborate with local teams to implement successful strategies and tackle portfolio challenges.
• Create and present insightful reports to assist leadership in making informed decisions.
• Serve as a strategic partner to the Chief Customer Officer and other executives on customer base management.

Skills

• Strong analytical and problem-solving capabilities.
• Proficient in data analysis and interpretation.
• Effective communication and storytelling skills.

Education

• Relevant degree or equivalent experience in a related field.

Tools

• Familiarity with data analysis tools and presentation software.