Customer Service Specialist (Danish, Relocation to Budapest)

Job summary

This role involves providing exceptional customer support in a multicultural environment, specifically for Danish-speaking clients in the audiology sector. The position requires effective communication and problem-solving skills to address customer inquiries and maintain product knowledge.

Qualifications

• Native or proficient Danish language skills
• Proficient English communication skills
• Previous customer service experience preferred
• Strong communication abilities
• Calm and composed demeanor in various situations
• Excellent self-organization skills
• Proactive and able to work independently
• Ability to work under pressure to meet deadlines and KPIs
• Adaptability to changing environments and procedures
• Familiarity with Microsoft Office Suite (Word, Excel)
• EU citizenship or valid work permit required
• Willingness to relocate to Budapest, Hungary

Responsibilities

Benefits

• Respond efficiently to customer inquiries within set timeframes
• Develop and maintain comprehensive knowledge of products and services
• Handle all correspondence as necessary
• Log calls accurately according to procedures
• Maintain and update job-related administrative forms
• Identify when issues should be escalated to senior staff or other departments
• Stable company background with a long-standing presence in the market
• Health and well-being support, including private health consultations
• Engaging workplace activities and programs
• Opportunities for internal career advancement and professional training
• Competitive compensation and benefits package
• Extra holidays and paid leave options
• Support for relocation and associated documentation