Customer Service Representative (Watford/Copenhagen)

Job summary

This role involves providing exceptional customer support within the Order-To-Cash processes, focusing on enhancing customer satisfaction and driving process improvements. The position is based in the Watford/Copenhagen office and requires in-person attendance three days a week.

Qualifications

• Fluent in English and Danish, with sufficient proficiency in Norwegian.
• Previous experience with CRM systems, preferably SAP.
• Strong communication skills and a structured approach to work.
• Resilience and a customer-oriented mindset.
• Ability to motivate team members towards common goals.
• High accuracy, accountability, integrity, and flexibility.

Responsibilities

• Deliver professional support to patients and the Field Sales team.
• Manage incoming calls and emails, prioritizing urgent inquiries and ensuring resolution.
• Handle issue resolution and maintain proactive communication with customers/patients.
• Participate in or lead process improvement and standardization projects.
• Document customer/patient specifics in internal systems.

Skills

• Strong communication and interpersonal skills.
• Structured working style with a focus on customer satisfaction.
• Drive for process improvement and ability to motivate others.

Education

• Relevant experience in customer service or related fields is preferred.

Tools

• CRM systems, preferably SAP.