Customer Service Representative (Luxury Retail, Remote)

Job summary

This role involves providing exceptional customer support for a luxury brand as a Swedish Speaking Customer Service Representative. The position is fully remote and focuses on delivering personalized service to clients in the luxury goods sector.

Qualifications

• Native or fluent in Swedish (spoken and written).
• Proficient in English for professional communication.
• Valid EU passport is mandatory.
• Experience in luxury goods, high-end hospitality, or premium customer service is preferred.
• Strong computer literacy and ability to adapt to new digital CRM tools.

Responsibilities

• Provide tailored support to clients via phone, email, and chat.
• Maintain comprehensive knowledge of the brand’s collections for customer inquiries.
• Act as a brand ambassador, ensuring high standards of professional etiquette.
• Resolve complex issues related to orders, shipments, and warranties with attention to detail.
• Collaborate with internal teams to share customer feedback and improve services.
• Process orders and manage customer accounts accurately.

Skills

• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and attention to detail.
• Ability to work independently in a remote setting.

Education

• No specific educational requirements mentioned.

Tools

• Familiarity with digital CRM tools is necessary.