Customer Service Representative (Luxury Goods, Remote)

Job summary

Join a prestigious luxury brand as a Norwegian-speaking customer service representative, providing high-end support to clients while working fully remote. This role offers an opportunity to engage with sophisticated customers and enhance their experience with luxury products.

Qualifications

• Native or fluent Norwegian (spoken and written) for effective client communication.
• Valid EU passport required for employment.
• Previous experience in high-end retail, luxury hospitality, or premium customer service is preferred.
• Proficiency in English to engage in an international corporate environment.
• Strong problem-solving skills and a proactive approach to customer satisfaction.
• Professional demeanor suitable for the luxury goods industry.

Responsibilities

What We Offer

Life in Greece

Experience a vibrant Mediterranean lifestyle while working in Greece, known for its rich culture, cuisine, and beautiful landscapes.

• Provide personalized customer service that reflects the luxury brand's prestige.
• Assist clients with inquiries about collections, craftsmanship, and product care.
• Maintain extensive knowledge of the luxury goods portfolio for expert recommendations.
• Manage client communications through phone, email, and live chat.
• Process orders and handle concierge-style requests efficiently.
• Collaborate with international teams to uphold service standards.
• Competitive monthly salary with additional bonuses.
• Fully paid relocation package including flight, transfer, and accommodation.
• Comprehensive training on luxury brand standards.
• Private health insurance coverage.
• Opportunities for career growth within an iconic luxury brand.