Customer Service Representative (iGaming, Malta)

Job summary

This position involves providing exceptional customer support in the iGaming sector, based in Malta. The role requires engaging with players through live chat and email, assisting with inquiries related to game rules, bonuses, and account verification, while maintaining a positive and energetic atmosphere.

Qualifications

• Proven experience in a customer service role, particularly in call centers or live chat environments.
• Native or near-native proficiency in Danish, with strong English communication skills.
• Ability to navigate CRM systems and manage multiple tasks efficiently.
• Willingness to relocate to Malta and adapt to an international work culture.

Responsibilities

• Provide real-time support to players via live chat and email.
• Resolve customer issues and de-escalate challenging situations.
• Collaborate with various departments, including VIP management and Payments.
• Maintain a high-energy work environment and engage positively with customers.

Skills

• Strong multitasking abilities and problem-solving skills.
• Excellent communication and interpersonal skills.
• Familiarity with ticketing systems and chat interfaces.

Education

• Relevant experience in customer service is required; formal education details are not specified.

Tools

• CRM systems and chat interfaces.