Customer Service Representative (iGaming, Malta)

Job summary

This position involves providing exceptional customer service in the iGaming sector while working on-site in Malta. The role requires engaging with players through live chat and email, assisting with inquiries related to game rules, bonuses, and account verification.

Qualifications

• Proven experience in a customer service role, particularly in call centers or live chat environments.
• Native or near-native proficiency in Danish, along with strong English communication skills.
• Ability to navigate CRM systems and manage multiple tasks efficiently.
• Willingness to relocate to Malta and adapt to a vibrant expat lifestyle.

Responsibilities

• Provide real-time support to players via live chat and email, addressing various inquiries.
• Troubleshoot issues and de-escalate challenging situations to ensure customer satisfaction.
• Collaborate with other departments, including VIP management and payments, to enhance user experience.
• Maintain a positive and energetic atmosphere while assisting customers.

Skills

• Strong multitasking abilities and experience with ticket systems.
• Excellent problem-solving skills and a customer-oriented mindset.
• Quick learner with a tech-savvy approach.

Education

• Relevant experience in customer service is essential; formal education details are not specified.

Tools

• Familiarity with CRM dashboards and chat interfaces is required.