Customer Service Representative (iGaming, Malta)

Job summary

Join a vibrant iGaming company in Malta as a Customer Service Representative, where you'll provide exceptional support to players in a lively environment. Engage with customers through live chat and email, assisting with game rules, account verification, and troubleshooting issues.

Qualifications

• Proven experience in a customer service role, preferably in a call center or live chat environment.
• Native or near-native proficiency in Danish, with strong English communication skills.
• Ability to navigate CRM systems and manage multiple tasks efficiently.
• Willingness to relocate to Malta and adapt to an international culture.

Responsibilities

• Provide real-time support to players via live chat and email.
• Resolve customer issues and de-escalate challenging situations.
• Collaborate with various departments, including VIP management and Payments.
• Maintain a positive and energetic atmosphere in customer interactions.

Skills

• Strong multitasking and problem-solving abilities.
• Excellent communication and interpersonal skills.
• Tech-savvy with the ability to learn new tools quickly.

Education

• Relevant experience in customer service is required; formal education is not specified.

Tools

• Familiarity with ticketing systems and CRM dashboards.