Customer Service Representative (iGaming, Malta)

Job summary

Seeking energetic early-career professionals with call center experience for a customer service role in the iGaming industry, located in Malta. This position involves providing live chat and email support to players, troubleshooting issues, and collaborating with various departments to enhance user experience.

Qualifications

• Proven experience in a customer service environment (call center, contact center, or BPO live chat).
• Native or near-native (C2) proficiency in Danish, with strong written and spoken English.
• Ability to navigate CRM systems and manage multiple tasks efficiently.
• Willingness to relocate to Malta and adapt to an international expat culture.

Responsibilities

Benefits

• Provide real-time assistance to players regarding game rules, bonuses, payouts, and account verification.
• De-escalate issues and troubleshoot technical problems to ensure customer satisfaction.
• Collaborate with VIP managers, Payments, and Risk teams to maintain platform functionality.
• Bring a positive attitude and active listening skills to enhance team dynamics.
• Paid flights and relocation assistance to Malta.
• First month accommodation covered.
• Competitive salary with performance bonuses.
• Modern office environment with amenities and team-building activities.
• Opportunities for rapid career advancement within the iGaming sector.