Customer Service Representative (Healthcare, Nordics)

Job summary

This role focuses on enhancing customer experience in the service and repair of medical devices within the healthcare sector. The position involves acting as a primary contact for customers, ensuring efficient management of service requests, and collaborating with various internal teams to resolve issues.

Qualifications

• Experience in customer service, operations, or service support
• Professional proficiency in English and Finnish/Swedish/Norwegian/Danish
• Strong communication skills and relationship-building abilities
• Attention to detail and a quality-focused mindset
• Ability to manage multiple priorities in a fast-paced environment
• Proactive approach and ownership of tasks
• Interest in healthcare or medical technology

Responsibilities

• Serve as the main point of contact for customers during the service and repair process
• Manage service requests, quotations, and follow-ups to ensure excellent customer service
• Collaborate with service engineers and logistics teams to resolve customer issues
• Handle escalations and ensure timely resolution of complaints
• Support compliance and quality requirements in a regulated environment
• Contribute to process improvements and participate in system enhancements

Skills

• Customer-first mindset
• Problem-solving abilities
• Strong organizational skills

Education

• Relevant experience in customer service or related fields is required.

Tools

• Familiarity with service management tools and systems is beneficial.