Customer Service Representative (FMCG, Remote)

Job summary

This role is a one-year fixed-term contract to cover maternity leave, focusing on customer service for the Swedish market while also providing support for other Nordic markets as needed.

Qualifications

• High school diploma or equivalent.
• 2-3 years of experience in customer service roles.
• Fluent in Swedish, both spoken and written.
• Advanced English proficiency for communication with Nordic teams; Danish or Norwegian is a plus.
• Strong communication skills and a proactive, structured approach.
• Ability to handle conflict situations with care.

Responsibilities

• Manage customer service operations for the Swedish market.
• Act as a backup for other Nordic markets during absences.
• Handle order management via various channels including EDI, CRM, and web shop.
• Process credit and claims efficiently.
• Provide email and phone support to customers.
• Drive additional sales and enhance customer value.
• Collaborate with logistics partners to meet customer requirements.

Skills

• Excellent communication and interpersonal skills.
• Strong conflict resolution abilities.
• Team-oriented with a results-driven mindset.

Education

• High school graduate or equivalent required.

Tools

• Experience with Navision and CRM systems preferred.